01 / Our promise to help
We want your Nibble Parade order to arrive correctly and in good condition. If something is wrong, email hello@nibbleparade.example with your order number and a brief description. We will review the issue and explain the available next steps. This policy does not limit any mandatory consumer rights.
02 / Damaged, faulty, or incorrect snacks
Please let us know as soon as possible after delivery, ideally within seven days, if an item is damaged, defective, missing, or different from your order. Include clear photographs of the item, outer packaging, and batch or date marking when available. This helps us investigate; the suggested reporting window does not shorten any legal rights you may have. Do not eat products with damaged seals or signs of contamination.
03 / Replacements and refunds
Where a problem with your order is confirmed, we will offer an appropriate replacement or refund, subject to your rights under applicable law. If the whole order is affected, we will also refund the standard delivery charge where required or appropriate. We will cover any return shipping we ask you to arrange for a confirmed product or fulfilment issue.
04 / Food returns and change of mind
For hygiene and food safety reasons, we do not ordinarily accept food returns solely because you have changed your mind or no longer want a flavor. Please do not return food until we provide instructions. In some cases we may ask you to dispose of an affected item safely instead of returning it. This does not affect remedies for faulty or misdescribed goods or any cancellation right that applies by law.
05 / Cancelling before dispatch
If you need to cancel, contact us promptly with your order number. If we can stop the order before it is packed or dispatched, we will confirm cancellation and refund the amount paid. Once an order has been dispatched, cancellation may no longer be possible, subject to applicable legal rights.
06 / Delayed or missing delivery
If your order has not arrived within the delivery estimate, contact us so we can check with the carrier. If dispatch is delayed beyond the time promised, we will provide an update and an appropriate option to agree to a new dispatch date or cancel for a refund. A delivery investigation does not remove any right to a refund or other remedy that applies by law.
07 / How refunds are issued
Approved refunds are sent to the original payment method. We will confirm when the refund has been submitted. Your bank or payment provider controls when the credit appears; this commonly takes several business days. If you cannot locate a confirmed refund, contact your payment provider and then email us with the order details so we can help trace it.
08 / Questions about an order
For order or refund support, contact hello@nibbleparade.example. Include your order number, the name used at checkout, and the issue you need help with. Please never include your full card number or security code in an email.